When a furnace quits on the coldest night of the year, the homeowner does not start with the phone book. They open Google, read the reviews, and call the contractor who looks like they will answer. The decision is made in a few seconds of scrolling, and a great deal of it rests on what other people said and how the company replied. A fast, professional reply to a review reads, to a stranger in a hurry, like reliability — proof that someone is paying attention.
The trouble is that the people who could write that reply are in attics and crawl spaces all day. The technicians are on the road; the owner is dispatching, quoting and chasing parts. Reviews land while the crew is mid-job, and answering them slips to the end of a day that is already too long. The praise goes unthanked. The one unhappy customer sits at the top of the page, unanswered, where the next caller can see it.
How ReviewAI fits the route
ReviewAI is built for a business that runs out of a truck. It lives on your phone, so the reply happens in the gaps the day already has — in the driveway before pulling off, waiting on a part, in the quiet stretch between the last call and the drive home. You read the review, pick a tone, and post. The draft is written for you; the judgement stays yours, and you post it manually when it reads right.
You choose how it sounds. Four tones — professional, friendly, apologetic, grateful — drafted by GPT-4o and ready to edit before they go out. For a contractor, the professional tone does most of the work: composed when the review is glowing, steady when it is not. Nothing is sent on autopilot.
Every truck, crew and branch sits in one inbox. One screen, all your service areas, no switching logins to see what came in overnight. Premium is a flat $9.99 a month with unlimited locations and unlimited AI responses — the same price whether you run one van or a whole fleet. The free tier covers one location and five AI responses a day, which is enough for a small shop to keep pace.
What a reply looks like
The drafts below are illustrative — a sense of the starting point, not a script. You'd edit either one in a few seconds before posting. For more on the craft of it, see our guide on how to respond to Google reviews.
To praise about a quick emergency call (grateful)
“Thank you — this means a lot to the whole crew. Nobody wants a no-heat night, and we're glad we could get someone out to you fast and have it sorted the same evening. If anything else comes up this winter, you know where to find us. Stay warm.”
To a complaint about a scheduling delay (apologetic)
“We're sorry the appointment ran late — your time matters, and waiting on us isn't the service we mean to give. A long emergency call pushed the schedule, but that's on us to manage better, and we're looking at how we route the day so it doesn't happen again. Please call the office and ask for me directly; we'd like to make it right.”
Common questions
Can I manage reviews across multiple service areas or branches?
Yes. ReviewAI keeps every truck, crew and branch in one inbox, so you can move from one service area to the next without juggling logins. Premium is a flat $9.99 a month with unlimited locations and unlimited AI responses, whether you run a single van or a fleet across the county.
Does it keep a professional tone?
It does. ReviewAI uses GPT-4o to draft a reply in the tone you choose — professional, friendly, apologetic or grateful — and you edit before it posts. For a contractor, the professional tone keeps replies steady and composed, whether the review is praise for a quick fix or a complaint about a delay.
Is there a free way to try it?
Yes. The free tier covers one location and five AI responses a day, which is enough for a small shop or a solo operator to keep up with steady Google reviews before deciding whether to move to the flat $9.99 a month plan.
ReviewAI is launching soon for iOS and Android. Join the early list and we'll email you the day it goes live.